We recognise  that sometimes things don’t work out the way you wish they would. That’s why we offer a 30 day money back guarantee.

 

To protect against someone misusing our generosity we have a couple of conditions on this refund policy.

• All requests must be made within 30 days of the date you purchased the online course or face to face training session/s
• If a large amount of the course has been consumed (greater than 50%) the request may be rejected.
• People who request multiple refunds may be deemed to be abusing the policy and this will initiate a fraud investigation into the circumstances.
• If approved, the person/organisation who has purchased the course must request the refund, not the person who is completing the course.
• If you don’t believe the course met your expectations as per the information provided in the course outline we will happily refund your money or offer a credit towards another course of your choice.

Simply send an email with the below completed information using our contact form here.

We require responses to the below information:

• Name of purchaser
• Course purchased
• Date of purchase
• Purchase amount

Reason for request e.g.

• I want a refund for the course I purchased
• I want to swap a course
• I was charged the wrong amount
• Details as to why you are submitting this request
• I want to swap for another course

Prices are displayed in the currency in which the transaction will be processed (All transactions are done in Australian Dollars and / or are subject to conversion to Australian Dollars Currency)

Contact:

Email Me

Camilla Ward

0428474607

NSW Australia

2830

More information on your consumer rights is available here: https://www.accc.gov.au/consumers/consumer-rights-guarantees